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Turn every happy customer into your most powerful marketing asset.
Word-of-mouth is the most trusted form of marketing in the world. We build the system that makes it happen consistently — without you having to ask anyone for anything.
THE OPPORTUNITY
Your happiest customers are doing your competitors a favour — by staying quiet.
People trust reviews from strangers more than any advertisement you could run. A business with 60 Google reviews at 4.8 stars will consistently beat a business with 8 reviews at 4.2 — regardless of who actually does better work. Perception wins.
The problem is not that your customers are unhappy. The problem is that leaving a review takes effort, and effort requires memory. Without a system to prompt them at precisely the right moment, most satisfied customers simply never get around to it.
2×
more reviews generated with our automated request system
90 days
typical timeframe to double your Google review count
4.9★
average rating our clients achieve within 6 months
Google review generation — your reputation, on autopilot
Five days after every completed job, installation, or purchase, your customer receives a personalised message — thanking them for their business and making it completely effortless to leave a review in two taps. No hunting for the link. No copying and pasting a URL. Just a direct path to your Google review page that takes under a minute to complete.
The timing is deliberate and proven. At five days, the experience is fresh, the customer is settled in their new space, and satisfaction is typically at its absolute peak. That is the exact moment when an honest, enthusiastic 5-star review is most likely to happen.
What is included
Automated review request triggered exactly 5 days after job completion
Personalised message including customer name and job or product details
Direct link to your Google review page — completely frictionless
Post-purchase nurture — stay connected long after the sale
The relationship with your customer does not end when the job is finished. In fact, the period immediately after a purchase is one of the most valuable opportunities you have to build genuine loyalty — and to prevent the small issues that become negative reviews if left unaddressed.
We build a post-purchase sequence that keeps the relationship warm at exactly the right intervals: a care guide the week after installation, a satisfaction check-in at 30 days to catch any concerns early, and a re-engagement message at 6 months that reminds them you are there for their next project.
What is included
Day 7 care guide delivered by email or SMS
30-day satisfaction check-in (with gentle review nudge if not yet completed)
6-month re-engagement message with seasonal or category relevance
Referral program — reward advocacy and watch it multiply
Your best new customers will always come from your existing ones. A structured referral program gives happy customers a tangible reason to recommend you — and makes the act of recommending so easy that it actually happens, rather than remaining a good intention.
We design and automate a referral program that suits your business model and customer profile: a meaningful reward for the referring customer, a genuine welcome offer for the new customer they send, and a tracking system that ensures every referral is captured and attributed correctly.
What is included
Referral program design and reward structure
Automated tracking — every referral attributed to the right customer
Welcome sequence for new customers who arrive via referral
Everything included in Delight
Google Review Generation
Automated review request setup
Personalised message templates
Direct Google review link integration
Timing configuration (5-day default, adjustable)
Monthly review count and rating report
Post-Purchase Nurture
Day 7 care guide (product or service specific)
30-day satisfaction check-in
6-month re-engagement sequence
All messages personalised and on-brand
Unsubscribe management
Referral Program
Program design and reward structure
Automated referral tracking system
Attribution reporting
Welcome sequence for referred customers
Monthly referral volume report
This is a great fit if...
You have fewer than 30 Google reviews or your rating is below 4.5 stars
You rely on word-of-mouth but have no structured system to encourage it
You do great work but rarely hear from customers after the job is done
New customers frequently mention your Google reviews as the reason they chose you
You want more referrals but feel uncomfortable asking customers directly
This may not be the priority yet if...
You already have over 100 reviews at 4.8 stars and a formal referral program in place
Your business model means every customer purchases only once with no repeat potential
REAL RESULT
From 9 reviews to 73 in 5 months
Flooring retailer, Cranbourne VIC
After activating automated Google review requests, this client grew from 9 reviews to 73 in just over five months — lifting their rating to 4.9 stars. New customers now regularly walk into the showroom and mention the Google reviews as the specific reason they chose this business over the competitors they also visited.
Read the full case study →Pair this with...
03
Nurture
Nurture keeps leads warm until they are ready to buy. Delight turns those buyers into advocates once the job is done.
See Nurture →05
Measure
Measure tracks your review count and rating over time — so you can see your reputation growing every single month.
See Measure →Ready to turn every happy customer into your best marketer?
Book a free strategy session and we will show you how quickly your Google reputation can change with the right system.