The Living Brand
Medical & Health Industry

Helping clinics and health practices attract more patients and build lasting trust

Healthcare is one of the most trust-dependent industries online. We help medical and allied health practices build the digital presence, patient experience, and reputation that fills appointment books.

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Challenges we hear every week

New patients can't find you online

When someone searches for a GP, physio, or specialist in your suburb, your practice doesn't appear. Google Business Profile is incomplete, website is outdated, and you're invisible to anyone without a personal referral.

Reviews aren't reflecting the quality of your care

You know your patients love you, but only a fraction leave reviews. Meanwhile, less experienced practitioners with better review strategies are appearing above you.

Appointment no-shows and drop-off

New patient acquisition is expensive. Without proper follow-up and reminder systems, you're losing patients between their first and second visit.

How we solve it

Be Found

Local SEO and Google Business Profile for health practices

We optimise your website and Google Business Profile for every service you offer and every suburb you serve. Patients searching for your specialty in your area will find you first.

Nurture

Patient review generation that builds trust

We implement a compliant, automated review request system that turns satisfied patients into vocal advocates on Google, Healthengine, and RateMD — lifting your visibility and credibility simultaneously.

Delight

Patient retention and re-engagement systems

We build post-visit email sequences, health tips newsletters, and re-engagement campaigns that keep your practice top-of-mind, reduce no-shows, and increase lifetime patient value.

What's included

Local SEO for all services and suburbs

Specialty and location targeting

Google Business Profile management

Complete optimisation and ongoing management

Patient review generation

Compliant automated review requests post-appointment

Website conversion optimisation

Online booking, clear CTAs, mobile-first

Email patient retention

Post-visit sequences and re-engagement campaigns

Analytics and reporting

Patient acquisition cost, booking rate, review velocity

Is this right for your practice?

Great fit

  • GPs, specialists, physiotherapists, dentists, psychologists, or any allied health practice
  • Want to reduce reliance on referral networks
  • Ready for a 6–12 month growth commitment

Not right if

  • Looking for a one-time website refresh only
  • Operating in a non-Medicare bulk-billing model with no growth budget
  • Can't respond to patient enquiries within same business day

2.8× new patient bookings in 12 months

A Brisbane allied health clinic with three practitioners was struggling to grow beyond their GP referral base. We rebuilt their local SEO, optimised their Google Business Profile, and launched a patient review programme.

2.8×
New patient bookings
127
New Google reviews
12 months
Engagement duration
See All Results

Ready to grow your patient base?

Book a free 45-minute strategy session. We'll audit your current online presence, review your Google rankings, and outline a clear 90-day plan for your practice.

Book a Free Strategy Session